How SimplePlan4 works, and who to write to when something goes wrong.
A person answers, not a machine. So it can be solved the first time, tell us what device you use, what language your App is in, and what happened.
How much does SimplePlan4 cost?
Nothing, and it never will. There are no ads and no subscription. Offerings cover the cost of the technology used to build, maintain and release the updates of this app, and some administrative expenses.
How do I install it on my phone?
You do not have to look for it in any store. On iPhone and iPad: open simpleplan4.app in Safari, tap the share button and choose “Add to Home Screen”. On Android: open simpleplan4.app in Chrome, tap the three-dot menu and choose “Install app”. On a computer it works the same way from the browser.
Does it work without internet?
Yes. The 4 Steps and their verses work in all 50 languages offline and without downloading anything. The Discipleship in each language downloads once — about 25 KB, less than a photo — and stays on the device. Internet is needed for the Planters map, the backup between devices, the offerings and the forms.
How many languages is it in?
In 50, each one with a Bible version published in that language. Where there is still no Bible that can be published without asking permission, the App gives the reference so you can look it up in your own Bible.
Do I need an account or a password?
There is no password anywhere. Just write your name and your email in the profile.
How do I see the same thing on my phone and my computer?
In the profile, turn on “Sync your devices”. The key is your email: open the App on the other device, write the same email, and everything is there.
Who can see the names and the notes of my ten?
No one at the ministry: they reach no inbox, they are not published and no one reviews them. Your backup opens with your email and no password, so someone who knows your email could open it from another copy of the App. The privacy rules explain all of this in more detail.
I found a mistake in the translation of my language.
Inside the App, open the language and scroll down to “Found a mistake in the translation?”. You write where it is, what it says and what it should say. It arrives straight away and is fixed in the next version.
I want my church in the directory.
On the Churches screen, at the bottom, there is “Is your church missing?”. The details reach us directly. Being on that list is a commitment: people you do not know may call, some just converted and others looking for help.
I do not want to receive emails any more.
Untick the newsletter box in your profile, or use the unsubscribe link at the bottom of every email. Only those who ticked that box receive emails at all.
How do I delete all my data?
In the profile, “Delete my data” erases your backup, takes you off the map and erases everything on that device: your ten, your presentations, your notes and your progress in the Discipleship. It cannot be undone.
Is your question not here? Write to us and we will answer: soporte@simpleplan4.com
SimplePlan4 · Created and developed by Eduardo Julca · simpleplan4.com · Privacy rules